BOOKING AND CANCELLATION POLICIES:
We strive to provide you with the most comfortable and convenient stay. To ensure your satisfaction and protect your interests, please review our booking, cancellation, and modification policies below.
1. BOOKING POLICY
You may book a room directly via our website, hotline, or the hotel’s partner booking channels. Booking details required: full name, phone number, email address, check-in date, check-out date, and number of guests. To guarantee your reservation, prepayment is required in accordance with hotel regulations, or you must provide credit card details to secure the booking.
2. CANCELLATION POLICY
Cancellation 7 days or more prior to check-in: 100% refund or free cancellation. Cancellation 4–6 days prior to check-in: Cancellation fee of 50% of the total booking value. Cancellation within 3 days of check-in: Cancellation fee of 100% of the total booking value. No-show: No refund. Promotional offers, special deals, or non-refundable/non-cancellable rates are not eligible for refunds upon cancellation.
3. STAY DATE MODIFICATION POLICY
Requests to change dates made at least 5 days prior to check-in will be accommodated free of charge (subject to room availability). Requests to change dates made 3–5 days prior to check-in will incur a modification fee of 30% of the total booking value. Requests to change dates made within 48 hours of check-in cannot be accommodated; the cancellation policy will apply.
4. REFUND POLICY
Refunds (if applicable) will be processed within 7–14 business days via the original payment method. Any transfer fees or incidental charges incurred will be borne by the customer. For payments made via third parties (OTAs, travel agencies), the refund policy will be subject to the partner’s terms and conditions.
5. FORCE MAJEURE
If a customer is unable to check in due to force majeure events (natural disasters, epidemics, government-imposed travel bans, etc.), the hotel will assist with rescheduling the stay or issuing a refund on a case-by-case basis. Documentation verifying the force majeure event is required to facilitate the best possible assistance.
For any inquiries or assistance regarding booking and cancellation policies, please contact us at:
Hotline: 0236 3913 555
Email: info@elchotel.com
ELC Da Nang Hotel looks forward to serving you!